Don't Panic: Principles of Crisis and Risk Communication Scenario

Risk & Crisis Communication
Online Course
30 minutes
University of Iowa
Upper Midwest PERLC

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The purpose of this scenario-based training is to use the principles of crisis and risk communication during a response for a public health emergency. This training is intended for health practitioners who seek to increase their ability to effectively communicate with the public, media, and health care providers and response community during a public health emergency. This course is designed as an interactive scenario in which users will be directed into a scenario and then asked to make decisions based on multiple choice options. Users can answer the question by using the information provided in the Need Help section, which is located at the bottom right menu bar. There are there options to help the user: More Info, which is content-specific to the question; Course Manual, which is the PDF file from either Risk Communication course, Risk Communication for Special Populations course, or CDC's Crisis and Risk Communication Manual; and Ask the Expert, which provides the user with expert advice from the CDC.

Learning Objectives: 
  • Discuss the underlying theories of crisis and risk communication guidelines
  • Illustrate principles of developing a message map
  • Explain how to utilize a message map
  • Describe conducting pre-emergency planning to facilitate crisis and risk communication
  • Describe strategies to effectively communicate risk to special populations
  • Identify methods to identify and map special population groups
PHEP Capabilities: 
Community Recovery
Information Sharing
Community Preparedness
Emergency Public Information and Warning