How to Conduct a Root Cause Analysis of a Critical Incident

Topic: 
Assessment & Evaluation
Format: 
Online Course
Time: 
20 minutes
Level: 
Introductory
University: 
Harvard University
PERLC: 
Harvard School of Public Health PERLC

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Description: 

This case study focuses on how to conduct a root cause analysis, using an actual incident involving a contaminated public water supply.

Learning Objectives: 
  • Awareness of benefits of root cause analysis
  • Describe different root cause analysis models
  • Conduct a root cause analysis